Privacy Policy

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At Joyous Sara, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. 

1. Information We Collect.

We may collect the following types of personal data: 

• Contact Information: Name, email address, phone number, and physical address. 

• Service Information: Details about your home, organisational preferences, and the types of services you are interested in. 

• Payment Information: Payment details necessary to process your booking. 

• Communications: Records of our communication with you, including emails and messages. 

2. How We Use Your Information.

We use your personal information to: 

• Provide and improve our services. 

• Communicate with you about bookings, services, and promotional offers. 

• Process payments and manage billing. 

• Comply with legal obligations. 

3. Legal Basis for Processing.

We process your personal information on the following legal grounds: 

• Contractual Necessity: To provide services you have requested. 

• Legitimate Interests: To improve our services and marketing efforts. 

• Consent: Where you have given us permission, such as subscribing to our newsletter. 

• Legal Obligation: Where required by law. 

4. Data Sharing.

We do not share your personal data with third parties unless: 

• It is necessary to provide the service (e.g., payment processors). 

• We are required to do so by law. 

• You have given your explicit consent. 

5. Data Retention.

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected. Once no longer needed, we will securely delete or anonymize your data. 

6. Your Rights.

You have the right to: 

• Access, correct, or update your personal information. 

• Request the deletion of your personal data. 

• Object to or restrict our processing of your data. 

• Withdraw your consent for data processing at any time. 

To exercise these rights, please contact us at spark@joyoussara.com

7. Data Security.

We take appropriate measures to ensure the security of your personal data, including encryption, secure servers, and limiting access to personal data to only those employees who need it to perform their duties. 

8. Cookies.

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. 

9. Changes to this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email. 

10. Contact Us.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at spark@joyousara.com